Scouting report
The Hollow Oak, Bristol
An invented hotel. No real business is described by this report.
- region:
- GB
- category:
- accommodation
- analysis:
- v1.0.0
- generated:
- 29 August 2026
01
Headline
The Scout Rating beside the platform’s own, the gap between them, the confidence band and the sample it rests on. The gap is a finding in its own right, so it is never hidden.
- Scout Rating
- 3.82
- The platform says
- 4.50
- The gap
- -0.68Lower than the platform’s own
High confidence, 214 reviews analysed.
Every confidence word on this site is a defined term. That link goes to its definition.
- Reviews found
- 268
- Counted
- 214
- Set aside, manipulation signals
- 31
- Set aside, not about this listing
- 23
02
Summary
A short brief in plain English. It may only state what the earlier stages produced, and it is regenerated rather than published if it strays.
The rooms were refurbished in the autumn of 2025 and the reviews change with the fabric. Guests placed in the annexe, which the works did not reach, still describe tired carpets, a bathroom extractor that did not work and a lift that was out of service for a fortnight. Guests in the main building describe new bathrooms and a quieter night on the courtyard side. Street-facing rooms on the first and second floors are still reported as noisy at the weekend by guests in both buildings. A cluster of twenty-four five-star reviews posted inside seven days in November 2025 has been set aside, so the rating below is drawn from the reviews that remain. Breakfast and the price of parking are the two complaints that survive the refurbishment.
03
What has changed
The window the report covers, and the moments the reviews themselves say the listing changed: a new owner, a refurbishment, a new chef, a product revision.
Reviews from 4 November 2025 to 21 August 2026.
4 November 2025
Refurbishment
Bedrooms and bathrooms reopened after works
5 reviews say so
14 January 2026
Ownership
Reviews either side describe a different operator
4 reviews say so
04
Aspect scorecard
The things that matter for this category, each rated separately, each with its reasoning and the reviews it was drawn from. An aspect that cannot cite its sources does not render at all.
Cleanliness
4.35
Rooms are reported as clean on arrival throughout the window, and the two complaints about bathroom mould both concern annexe bathrooms. Housekeeping is described as daily and unobtrusive.
drawn from 7 reviews
Room condition
3.10
Refurbished rooms are described as well finished, and reviewers who were placed in the unrefurbished annexe describe chipped furniture and a wardrobe door off its runner. The two accounts sit in the same window, which is why the score is lower than the cleanliness score.
drawn from 6 reviews
Noise
2.85
Street-facing rooms are reported as noisy after eleven at night at weekends, with reviewers naming the taxi rank and the bar opposite. Courtyard rooms are described as quiet by the same reviewers.
drawn from 5 reviews
Location
4.62
Reviewers travelling for the theatre and the station both describe the walk as under ten minutes. Drivers record the car park as a separate charge rather than as part of the room rate.
drawn from 6 reviews
Staff and service
4.05
Reception is described as quick to move a guest off the street side once the noise was raised, and two reviewers record a late checkout given without a charge. Two others describe a single unstaffed period at breakfast.
drawn from 5 reviews
Value for money
3.24
Reviewers name their rates: one hundred and forty pounds midweek, two hundred and ten pounds on a Saturday in July. Parking at eighteen pounds a night and breakfast at seventeen pounds a head are named as the reason the stay was judged expensive rather than the room rate itself.
drawn from 6 reviews
Photographs versus reviews
2.90
Six reviews describe a room smaller than the photographed one, and four of those name the annexe. Three describe the courtyard view where the listing photograph shows the garden. The roll-top bath in the listing photographs is named by two reviewers as present only in the suites.
drawn from 6 reviews
An aspect that cannot cite the reviews it was drawn from fails validation and is never served. That is a rule of the report, not a preference of the interface.
05
Outliers
The reviews that disagree with everything else, and what we make of each: a genuine one-off, a reviewer describing something else, an external factor, or a possible fabrication.
Google, review 9
Reviewer confusion
The review describes a different listing.
Tripadvisor, review 88
Genuine one off
Rated 1.0 against a Scout Rating of 3.8, and counted in full.
Tripadvisor, review 118
Possible fabrication
The language does not read as an authentic account, and it is not counted.
06
Manipulation summary
How much of the corpus was set aside or discounted, on which named signals, in how many cases. Written as a statement about a body of reviews and never about a business or a person.
31 of 268 reviews in this set were set aside and 19 were counted at reduced weight, on signals recorded as burst timing (24), reviewer account pattern (12), template language match (17), photo reuse (6), reviewer network cluster (9). These are patterns in the review corpus, consistent with the practices the CMA guidance addresses. They are not a finding about the business or about any reviewer.
| Signal | Reviews |
|---|---|
| Burst timing | 24 |
| Reviewer account pattern | 12 |
| Template language match | 17 |
| Photo reuse | 6 |
| Cross listing duplicate | 0 |
| Reviewer network cluster | 9 |
| Gating shaped distribution | 0 |
A signal with a count of zero is printed rather than hidden, because knowing which checks were run and found nothing is part of knowing what the report means.
07
Across platforms
The same listing on every platform that carries it, with each platform’s own rating and the size of its corpus. Where they disagree the report says so rather than averaging the disagreement away.
| Platform | Its rating | Reviews |
|---|---|---|
| Booking.com | 4.08 | 62 |
| 4.48 | 38 | |
| Tripadvisor | 4.66 | 168 |
The platforms in this set do not agree on this listing, and the report weighs each corpus separately rather than averaging them.
08
Every review
Every review, with how it was classified, the weight it carried and the reason. Nothing is silently deleted, which is what makes the rest of the report checkable.
268 reviews, every one of them retrievable with the reason for its treatment. Eleven are shown here; the product shows all of them.
| Review | Treatment | Weight | Reason |
|---|---|---|---|
| Tripadvisor, review 14 | Counted | 1.00 | Counted in full. |
| Tripadvisor, review 88 | Counted | 1.00 | Counted in full. |
| Booking.com, review 48 | Counted | 1.00 | Counted in full. |
| Tripadvisor, review 103 | Set aside: flagged signals | 0.00 | Part of a posting burst far outside this listing’s normal pace. |
| Tripadvisor, review 104 | Set aside: flagged signals | 0.00 | Part of the same burst, with wording that closely matches another review in this set. |
| Tripadvisor, review 118 | Set aside: flagged signals | 0.00 | The language does not read as an authentic account, and it is not counted. |
| Booking.com, review 55 | Set aside: flagged signals | 0.00 | A cluster of newly opened accounts posting within hours of one another. |
| Google, review 9 | Set aside: off-topic | 0.00 | The review describes a different listing. |
| Tripadvisor, review 77 | Set aside: off-topic | 0.00 | The review carries no evaluative content. |
| Tripadvisor, review 131 | Counted at reduced weight | 0.35 | The same image appears on 3 reviews of this listing. |
| Booking.com, review 66 | Counted at reduced weight | 0.35 | A brand-new account with no review history. |
09
Watch
The signals that would raise an alert on this particular listing, so that the standing instruction is specific rather than generic.
The signals that would raise an alert on this particular listing.
- Scout rating drift
- Trust drift
- New breakpoint
- Review burst
- Aspect level change
- Right of reply response
10
The business’s response
Shown only where the business has claimed the listing and replied, at the same visual weight as the findings, at this fixed position. Free to any business, subscription or not.
No response. This section appears when a business has claimed the listing and replied, and it sits here, in this position, at the same visual weight as the findings above it.
11
Provenance
Which platforms supplied the corpus, how each was reached, when each was last refreshed, which version of the analysis produced this run, and a link to the published methodology.
| Platform | Route | Last refreshed |
|---|---|---|
| Booking.com | a licensed provider | 28 August 2026 |
| The platform’s own access | 28 August 2026 | |
| Tripadvisor | The platform’s own access | 28 August 2026 |
- analysis version
- analysis v1.0.0
12
Affiliate disclosure
Shown wherever an outbound link on the report is monetised. Every such link is also labelled at the link itself, not only here.
Nothing on this report is monetised, so there is nothing to disclose. Where a link is monetised the disclosure appears here and the link itself is labelled, not only this footer.